A personal message from our MD UPDATED: 24 April 2011

Beware this ISP company - in fact don't use them at all

We have 3 servers with them . A Windows dedicated server in the USA, a Windows dedicated server in the UK and a Linux dedicated server.

The EUKHOST Windows UK server acts as a database server for the sites on all the other servers. We had the Unix server on the same rack, behind the same switch, as the database server to get a faster connection using a local network IP address.

Ended up with loads of "timeouts" the Unix box continually failed to connect to the database server - even though it was only one hop away.

What a joke EUKHOST is - they even started to ignore emails and deadlines for fixing the problem I guess they have never heard of network monitoring. Also be aware they do not protect EUKHOST dedicated IP's.

If they give you a dedicated IP some clown at another registrar can point his site A records at your IP address

. That's after they hack your htacess to divert all your traffic to their sites EUKHOST knew of the issue in February - as it's on their forums .

Action taken by EUKHOSTS - nothing - so we had exactly the same problem in March !

Discovered it in April as the hacked htaccess file was hacked incorrectly. We asked for a new dedicated IP address - guess what they gave us the same one again ! Another day getting a proper new set. Result: hours and hours of site downtime.

How much has all this cost us ? thousands of pounds in lost revenue, thousands of potential customers, hundreds of Google positions lost, hundreds of hours of management and tech team time, loads of site and page unreachable errors on Google Webmaster tools.

Now you may be thinking, ahh bad coding, nope, when we had the site on a Unix box with another ISP in Germany - no problems connecting to the EUKHOST database server then.

The final straw was when they said the MD will call me in the morning - guess what he didn't.

UPDATE:

It is appears they are using crossover cables to connect the two servers rather than using a managed switch

Now they say the connection is saturated - now they don't

Test pages from outside their network work OK -

LATEST 22:00 24 April 20011

"It will take some time to get update from them as Senior Network Engineers are not available due Easter"

LATEST 22:31 24 April 20011

EUKHOST support refuse to respond to requests for updates