A personal message from our MD UPDATED:
24 April 2011
Beware this ISP company - in fact
don't use them at all
We have 3 servers with them . A
Windows dedicated server in the USA,
a Windows dedicated server in the
UK and a Linux dedicated server.
The EUKHOST Windows UK server acts
as a database server for the sites
on all the other servers. We had the
Unix server on the same rack, behind
the same switch, as the database server
to get a faster connection using a
local network IP address.
Ended up with loads of "timeouts"
the Unix box continually failed to
connect to the database server - even
though it was only one hop away.
What a joke EUKHOST is - they even
started to ignore emails and deadlines
for fixing the problem I guess they
have never heard of network monitoring.
Also be aware they do not protect
EUKHOST dedicated IP's.
If they give you a dedicated IP some
clown at another registrar can point
his site A records at your IP address
. That's after they hack your htacess
to divert all your traffic to their
sites EUKHOST knew of the issue in
February - as it's on their forums
Action taken by EUKHOSTS - nothing
- so we had exactly the same problem
in March !
Discovered it in April as the hacked
htaccess file was hacked incorrectly.
We asked for a new dedicated IP address
- guess what they gave us the same
one again ! Another day getting a
proper new set. Result: hours and
hours of site downtime.
How much has all this cost us ? thousands
of pounds in lost revenue, thousands
of potential customers, hundreds of
Google positions lost, hundreds of
hours of management and tech team
time, loads of site and page unreachable
errors on Google Webmaster tools.
Now you may be thinking, ahh bad
coding, nope, when we had the site
on a Unix box with another ISP in
Germany - no problems connecting to
the EUKHOST database server then.
The final straw was when they said
the MD will call me in the morning
- guess what he didn't.
It is appears they are using crossover
cables to connect the two servers
rather than using a managed switch
Now they say the connection is saturated
- now they don't
Test pages from outside their network
work OK -
LATEST 22:00 24 April 20011
"It will take some time to get
update from them as Senior Network
Engineers are not available due Easter"
LATEST 22:31 24 April 20011
EUKHOST support refuse to respond
to requests for updates